1 reviews | Active since Feb 2013
Debit orders just keep going on
I cancelled my Telkom LTE data contract in February 2018, but they are still debiting me every month! I even went into a store (Menlyn) to cancel the contract because I know their online and telephone support services are useless.
They confirmed that no more debit orders would be going off and I even received a "understanding your final bill" email on 1 March 2018.
Yet, they are still deducting money every month. Please assist!
Hi JohanDeJager,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi JohanDeJager,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,