GD
GILLIAN D

1 reviews | Active since Jun 2015

17 Jul 2015, 15:11

DEBIT ORDERS FIASCO

I HAD A ISSUE WITH TELKOM ABOUT A MONTH AGO ABOUT MY DEBIT ORDERS THAT WAS NOT GOING OF MY ACCOUNT. I PERSONALLY WENT INTO THE STORE AT GREENSTONE MALL AND CHANGE THE DEBIT ORDER DATE FROM THE 25TH OF EACH MONTH TO THE 30TH OF EACH MONTH. NOT FOR MY CONVENIENCE I MIGHT ADD. THE END OF JUNE CAME AND WENT AND MY DEBIT ORDER DID NOT GO OFF MY BANK ACCOUNT. HOWEVER THIS MORNING THEY TRIED TO TAKE OFF A DOUBLE DEBIT ORDER WHERE I ONLY OWE THEM R374.50 AS PER THE SMS SEND FROM THEM EVERY MONTH. THE ACCOUNTS DEPARTMENT AT TELKOM IS SHOCKING THEY SHOULD ALL ASK THEIR SCHOOL FEES BACK BECAUSE EVEN WITH THE HELP OF TECHNOLOGY THEY CANNOT SEEM TO CALCULATE AT ALL.<br> TELKOM SORT THIS ISSUE OUT A.S.A.P OTHERWISE THE NEXT CALL YOU GET WILL BE FROM A REPRESENTATIVE OF CONSUMER LAW. I HAVE HAD ENOUGH

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Replies (1)
Telkom
Telkom's reply17 Jul 2015, 15:56
Official
Hello GILLIANDUMAS,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will investigate and come back to you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM126368

Regards
Luleka
Telkom Social Media Team

Best regards,