Debit orders continue after cancellation

My two year contract with Telkom should have ended in November 2015. In December my account was still debited and I phoned the call centre. After holding for a long time someone answered and requested that I complete a cancellation form. I completed the form and sent it to the cancellations department. They rep**** and said that someone from their department will phone shortly but I received no calls from them. In January 2016 my account was debited again. I phoned the call centre after that and the agent informed me that I need to send the form to him and he will give it to his supervisor. I emailed the cancellation form to him and once again I heard nothing back from Telkom. This morning my account was debited again, I phoned the call centre and there was no answer. <br> Please do not get a contract with Telkom. There is no way out of it and they will keep debiting your account even if the contract has ended. <br> Surely the Consumer Protection act should protect consumers from companies like Telkom that continues to debit your account if a contract has ended.<br>