Debit orders being wrongfully deducted twice

<div id="m3961" class="mail-message expanded" style="color: #000000; font-family: sans-serif; font-size: 16px;"> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="margin-top: 16px; margin-bottom: 16px; zoom: 1. ********** ********** ;"> <p dir="ltr">I received my Telkom Cellphone bill on the 5th of October and on my bill it stated that my account was paid up and only this months bill is due on the 31st of October. On the 25th when I received my salary a MUCH higher amount was deducted from my account and I contacted customer care to find out what the problem is and why is the debit order going off early. When I called customer care the girl I spoke to was extremely unhelpful and did not provide me with ANY clarity on why I am paying this amount. When I asked her to check the debit order of the 31st she indicated that it will still be going off on my account. This alone tipped me over the edge as WHY am I paying my bill twice and why this large amount as on my invoice/statement there were no irregular fees that I am supposed to pay or any sign of this amount they just deducted on the 25th. When I asked her why I am being deducted on both the 25th and the 31st for the same bill she simply indicated that she doesnt know and acted like it was my problem that I am paying more than double my due invoice. I am still struggling to understand why it am paying double my account on two different days in one month. And should I not just be paying what my invoice for this month says I should be paying? Since I got telkom I have received only grief and ignorance from their staff and now apparently they would like me to pay double for this bad service.</p> </div> <div class="mail-message-footer spacer collapsible" style="height: 0px;"> </div> </div>