Debit orders

<p>On the 1st of September, my debit order bounced, this was an error on my banks side, however I made contact with the Telkom accounts department and deposited their money directly at the ABSA branch on the 1st. every thing seemed fine until today when my account was debited by Telkom for R734 for unknown reasons. I then contacted the accounts department again via the chat system on the Telkom website. after chatting with the accounts agent she admitted that she doesn’t know why Telkom debited my account today as it was only scheduled for the 1st of next month. then I asked why I was debited more than my monthly subscription fee which should have been R 599. the lady then proceeded to state that the extra money was for the returned debit order, after stating that this cannot be right as it is not stated on my contract, the lady disconnected the chat. </p> <p>how is that for showing me the finger, well I will not take this. </p> <p>You "Telkom" have no right to debit my account on any other date than specified or any other amount than specified. according to my contract you can charge me a reconnection fee should I fail to make payment on the due date and my account has been suspended. however I paid on the 1st of the month and my account was never cut off thanks to this. now please rectify your absolute pathetic uselessness. If this is not sorted out immediately, I will be posting this on social media, and all other media available to me. </p>