1 reviews | Active since Jun 2016
i am sick and tired of being abused by Telkom month after month since June. My bill for June totaled R911.03 on the 26th of June this total amount was debited as reflected on my bank statement but according to Telkom my payment does not reflect. in July i got a whopping bill of R2391.85 which once again Telkom claims does not reflect on their side. When I call their call center I am told that payment takes 7-14 days to reflect and they don't accept bank statements as proof of payment it just has to reflect on their side. On the 25th of July Telkom once again deducted R2391.85 from my account claiming that it is a total inclusive of both June and July and should take 7-14 days to reflect. In August my cellphone services were completely cut I could not make, receive or use anything on my phone, i was completely cut off because according to Telkom none of my payments have gone through. This morning 16 August2017 R1671 was deducted from my account for no good reason, i never gave Telkom any permission to take money out of my account on any other day except the 25th and to make matters worse when i call them this morning i am told none of the debits am talking about reflect on their side, my account still remains unpaid according to Telkom. Telkom cannot keep taking money out of my account especially just out of the blue as it suits them. i have received absolutely NO HELP from Telkom and I am fed up and ready to tell as many people as i can to not go anywhere near those people. Nothing but a bunch of ****** who don't give a damn. I want the money deducted from my account paid back IMMEDIATELY and all payments to reflect.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi Maria2016,
This is to inform you that the account is Billed correctly up to date.
We apologise for a delayed response.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Maria2016,
This is to inform you that the account is Billed correctly up to date.
We apologise for a delayed response.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
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