Debit order - Unfair line suspension

After Two moths of being with telkom struggeling to get a line sorted where the account was set as a debit order and all of a sudden Telkom picked up that it was not set, for two months the debit order went of and the third month not, and with one month of their fault with the debit order they suspend my line and for the last 5 days i have been fighting because the line is still suspended even after doing an eft for the month in their fault didn't go through. The Debit order on the account magically disappeared.

When speaking to a customer support you get an i will escalate for the last 3 days, when asking to speak to a manager you get cut off and disconnected.

This is the most terrible service i have ever received and it is unacceptable.

Please pull up your socks I am paying for a service i am not receiving.