1 reviews | Active since Jul 2017

13 Jul 2017, 11:20

Debit order theft

<p>For months Telkom buggs me to sign a debit order on an account where I cancelled the debit order 10 years ago. At last I give in, sign the debit order. They instituted the debit order in the middle of the month and not agreed at the end of the month. The debit order bounced, they phone me and say very sorry sir we'll rectify and resubmit end of the month. Debit does not go through as promised. I dont make payment as I expect it to come through. They disconnect my line. I make full payment to reconnect service and 5 days later debit order goes through. Now I am in credit by R2000 and Telkom has the audacity to charge me reconnnection fees of more than R500 for their inability to follow proper instructions. </p> <p>If I had an alternative I would have cancelled the service a long time ago. </p> <p>Pathetic does not even start describing them.</p>

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Replies (1)
Telkom
Telkom's reply14 Jul 2017, 11:00
Official

Hello abri-hoffman

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.


Best regards,