Debit order taken no cellphone given

Good day,<br> I placed an order for a cellphone telephonically on the weekend for a Samsung Note 4.On the 29.09.2015 debit order for R389 was taken from my bank account.<br> However, when i called through to follow the progress i ws informed they cannot pick up my details for my order.<br> I have been transferred from person to person and the consultant even wanted me to redo the order...why...so you can ***** my money again. This is theft and if not resolved will have to be reported to SAP.<br> I am extremely disgusted by the service and attitude of your staff. If this is not resolved within 24 hours, i will have no choice but to take legal action.<br> Thanks<br> Evelyn Moodley