Debit order taken but account suspended

<p>This is my second month dealing with Telkom. On the 25th my debit order was taken off and yet on my invoice it shows no payment made and my account suspended. This is the 3rd month I have belonged to Telkom and honestly your service is shocking. How can a debit order that was taken off on the 25th not be allocated to my account yet? I expect my account to be updated and the line reconnected without any fees involved. You guys are shocking will not recommend Telkom to anyone I'm sorry I even took the line our with you</p>