Debit order still taking my money TWO MONTHS after cancellation of contract.

Requested a sim-only contract to be cancelled within the cooling-off period (24 August Case ***5.Logged onto Chat box to find out why. Was advise by Pinky Hadebe that i did it incorrectly and that i should not have used the cancellation process as indicated on Telkom website but should have called Sales to cancel the service. This does not show anywhere on Telkoms website. The original cancellation showed still in progress on 2 October 2020 this is more than 2 months and well within the stipulated 60 day cancellation requirement. I went to a Telkom branch 3 October 2020 and they advised it was in progress and could not do anything. However on Monday 5 October the entire cancellation process was taken off the system and the case was closed without anyone even calling me to say it was resolved. Telkom also wants to still charge me a R800 penalty for cancellation even though i processed my cancellation within the cooling-off period. Pinky Hadebe also promised to provide feedback from her manager but im still waiting

seems like this is a trend with telkom not cancelling a contract as per previous complaint

https://www.hellopeter.com/telkom/reviews/debit-order-still-taking-my-money-two-months-after-cancellation-of-contract-***