bK
bonia K
1 reviews | Active since Jan 2014
03 Aug 2015, 10:07
Debit order still going through after cancellation
On two occasions I have cancelled my contract with Telkom/8ta by completing the paperwork required by them. This has been going on since November 2014. I have spoken and emailed various people. I am assured each time that the account has been cancelled yet each month they continue taking money off my bank account. If this is not resolved within 7 working days. I will be taking legal action against them.
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Telkom's replyOfficial
03 Aug 2015, 11:14Hello schmetterling,
Thank you for making contact with us.
Please be assured that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM130911.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM130911.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply03 Aug 2015, 11:14
Official
Hello schmetterling,
Thank you for making contact with us.
Please be assured that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM130911.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM130911.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***