WM
Whitney M

1 reviews | Active since May 2017

02 May 2017, 04:50

Debit order *******

<p>I am using telkom mobile contract for the second time. In a way, I am fami**** with how things work. When I signed up for my second contract, I made sure that my spending limit is on R1. I do not even call to increase it because experience taught me best.</p> <p>However when its debit order time every month my jaws drop to the ground. I am always charged R500 extra to what I am supposed to pay. </p> <p>Funny part is, they no longer email my bill or sms the amount I have to pay before hand.</p> <p>I am sick and tired of this company!! Believe you me I am done!!</p>

0
Replies (3)
Telkom
Telkom's reply02 May 2017, 07:50
Official

Hello WhitMash

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

WM
Whitney M's update02 May 2017, 16:20
Reviewer Update

Thank you.

I look forward to the reply.

Telkom
Telkom's reply04 May 2017, 11:56
Official

Good day Whitney ,

We have logged and sent your query to our Billing Team, feedback will follow.

Your case number is ***7.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,