DEBIT ORDER REJECTION NIGHTMARE

Hi

I am beyond disappointed, words can never explain what you are putting me through

I have been calling to sort out this problem for a very long time but every time I call I always think telkom agents do not know what they are doing, sometime even team leaders particularly Toni Venter who ilhas since avoided my calls, and ignored my email, even after I told her that even if there's no feedback please advise on agreed time that atleast u still working on my case, but she ignores me.

I have been charged debit order rejection fees for you errors.

I terminated my contract on number ********** 243 in May and was finalized in June and final payment of R299.48 of which I paid it manually on you self service portal on the 14/06/2018, and even after you got my payment you still debited me the same amount on the 20/06/2018 (your mistake) so I reversed amount with my bank and you guys charged me a rejection fee of R202.

I took out a new contract in June ********** 658 and I was told I should pay manual for the first month since first debit was only going to be debited in July and also to avoid high premium being debited at one cent, so I paid R800 on the 20/06/2018 which you received. Then on the 20/07/2018 debited me R994.32 which includes 202 for debit order rejection (which I was not supposed to be charged) so I reversed with my bank again and made manual payment of (994.32 - 202=) R792 on the 28/07/2018, I spoke to ********** and asked for Toni Venter and she said Toni was done with her shift then asked for Toni's manager but was put through to a team leader still, and team leader told me 202.70 was reversed, and amount I needed to pay is R792 hence payment.

Now I get my July statement with total amount to be debit being +-R1000 there has been no extra usage my spending limittl was decreased to R1, and my contract is 599 so I'm being charged those 202x2 of which is not my fault to begin with, and now I'm getting an embarrassing message that I'm in areas with my account. I called and got ref numbernumber ********** 5, please sort this out I can't take it anymore.