Debit order rejection fees: A ****

I am so frustrated with Telkom billing department. They fail to debit my account on the debit order date, with more than enough funds, and charge me R202 for a failed debit order, which didn’t even go off. I contacted Telkom , sent my bank statements, the found the problem and told me that they’ll refund or credit my account . Today I got an SMS to say my account has been suspended. Turns out the call centre agent never filed my dispute. The second call centre agent filed the dispute and she immediately sent an SMS to say that nothing is due to me. I know the agents are chasing targets but you’re playing with my money. I even highlighted everything for the agents to still not comprehend the issue. They need to go for proper training on how bank statements work. The first agent was really nice but the second one, Gugulethu, was so rude. I am taking this further with ICASA if it doesn’t get sorted out within this week. You CANNOT deduct money or put my account in arrears without reason.