debit order rejection fee

Telkom is ridiculous! I have heard of collecting fees after a debit order has rejected but not a debit order rejection fee where the debit order was returned. I literally made a manual payment way before they could even alert me that the debit order has been rejected. I am disappointed at this annoying behaviour and it is absolutely *********! Why in the world are they charging this and how do they explain it? hate them. R202 for doing nothing? I am already being charged by my own bank and they charge for what?