Debit order rejection fee

To whom it may concern

On 26 April I paid my bill of R547.56 via eft on the website, 6 working days before the debit order goes off. On my May bill there is a rejection fee if R202.70. On the website it clearly states payments take up to 3 working days to reflect so why is there a debit order rejection fee on my invoice for an account that was paid before it easy even due?

I lodged a query via your call centre and the lady I spoke to Xoliswa Phabehe gave me a **** attitude telling me to do a debit order. I have had no problem paying my account the way I have the past few months so I will stick to eft. I eventually asked to speak to a manager who was apparently busy. I requested his email address which bounces so I was clearly given the wrong details.

I was never contacted and the case was just closed which I queried again and up until today no response. I paid the bill as usual on 26 May. I want the amount of R202.70 credited because it is not my problem if you only check for payments 7 days later!

Telkom gives endless problem's. I most certainly will not renew any of my contracts!