Debit Order processed whilst contract was never implemented

On Friday May 3, I made an online application for a new phone on contract which was approved. After some reflection over the weekend concerning the proting of my number and possible problems, I decided to cancel so on Monday 6 May I called and cancelled. Dyring the day I got a text message to say I was approved and that my bank would be deibted with R699. I called again to confirm that I had cancelled and asked that the debit order must not be processed. Tuesday 7 may and my account is indeed debited with R699. I called accounts (10210) to query and was then told to call sales (10213) who after explaining the entire debarcle, told me to call accounts who then said I need to call sales and this is how it goes.

I managed to get an email address out of a lady I spoke to in accounts ********** was asked to send copy of my bank statement reflecting the debit order which I did. And so to date, absolutely nothing.

I just want my R699 refunded but having absolutely no joy with Telkom.

They are quick to take your money but are deaf to requests to refund on their errors.