TS
Tyron S
1 reviews | Active since Feb 2011
27 May 2025, 11:10
Debit order problems AGAIN!!!
I have issues i need resolved. I change my bank accounts to debit via a call to telkom support a while ago. low and behold, they debit my for my one number but not for my other numbers. I raised this and they said it would be corrected by next billing date. My other numbers got suspended for non payment as they did not fix the debit order as promised, yet my primary is debited correctly. Now i am suspended even though the primary number is up to date on thier system and the other number i had to do a manual payment to get it up to date again. Please fix this now and call me to rectify this and I want my numbers unblocked as the account is up to date, never had so much problems trying to pay an account. Please make contact.
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Tyron S's updateReviewer Update
01 Jul 2025, 10:41Over a Month later, no call or anything to resolve it. I eventually spoke to a helpdesk consultant after calling and calling about 30 - 40 times in one day. The lady who i spoke to eventually assured me they fixed the billing issue and all of my contracts will be debited together....... Guess what, they only debited the one account again on the 1st July. SO BACK TO SQUARE ONE TELKOM.... I will begin the termination of 2 of my lines that are due for upgrades and the other once its period is up. Pathetic Service when all i want to do is pay my accounts.
TS
Tyron S's update01 Jul 2025, 10:41
Reviewer Update
Over a Month later, no call or anything to resolve it. I eventually spoke to a helpdesk consultant after calling and calling about 30 - 40 times in one day. The lady who i spoke to eventually assured me they fixed the billing issue and all of my contracts will be debited together....... Guess what, they only debited the one account again on the 1st July. SO BACK TO SQUARE ONE TELKOM.... I will begin the termination of 2 of my lines that are due for upgrades and the other once its period is up. Pathetic Service when all i want to do is pay my accounts.