DEBIT ORDER PROBLEMS

<p>Since April 2016 we have had problems where the 8ta debit order does not go off my account. Upon phoning them they say the debit order was returned we have to pay manually which we then do. The bank confirmed that they never send any debit orders back and we have sufficient funds for this to be debited. After we make a manual payment Telkom then also do another debit order on 13 May for double the amount R598.00. We then reversed the amount at our own cost. At the end of September once again the debit order did not go off and we paid manually on 13 October upon Telkom's instructions. On 14 October once again Telkom debit my account with R598.00 (Double payment). I once again had this amount reversed. On 3 November after the debit order once again did not go of from Telkom I made manual payment for R299.00. On 15 November Nudebt debited my account for R598.00. I phoned Telkom and explained that we already paid and they instructed me to contact Nudebt as they have to reverse this debit order. I have had endless phone calls and even emailed them explaining the problem and attaching the proof of payment to Telkom. Once again upon phoning them today they still refuse to reverse the debit order. This is unacceptable and is a total waste of my time and money.</p> <p> </p>