IS
Itumeleng S

1 reviews | Active since Jun 2015

23 Jun 2015, 21:36

Debit order on wrong date, was charged no funds

I have a contract with TELKOM on the contract I specifically told that and wrote it on the form, which I had signed in the store that I should be billed on the 20th since that's when I get paid when I check my statement for June there's a HONFEE of R90.00... which was debited from my account since Telkom debited my account 19th and I had no funds in my account , I don't understand why they debited on the 19th since that was not part of the agreement, as I person you make plans on what you will do with the funds in your account when you debited R90.00 which is a huge amount for something which I had no clue about, which was not part of the agreement due to when they charged me on the 19th I had no fees in my account, that's why I ask them to debit on the 20th, I mean why don't they think of their client all they do is debit, I was about to use my card it kept on saying my funds are less but I knew how much I had , if I didn't check my statement I wasn't going to know about Telkom debiting me on the wrong date.

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Replies (1)
Telkom
Telkom's reply24 Jun 2015, 08:02
Official
Hello ItumelengSkb0310,

Thank you for your post.

Kindly be advised that we have escalated your issue to our Billing Team for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM120110.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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