Debit order on incorrect date

Despite numerous emails to Telkom, they still debited our bank account on the inccorrect date, and as a result, the debit order returned and we were charged R90.00 for the unpaid debit order. Please have our Telkom account credited with the R90 for the return debit order which our bank has charged on our banking account, R205 for the return debit order charge on the Telkom account and R11.40 for the interest charged on the Telkom account.<br> <br> Please insure and confirm that the debit order date has been changed to the 20th of each month and that the next debit order will go off on the 20/03/2015 for the new statement balance less the above fees.Please treat as urgent.<br> <br> I have all the emails ssent andd will forward on request<br>