Debit order not stopped 2 months after cancelling

I called Telkom early in Jan 2016 to cancel my Telkom Mobile data contract at the end of Jan 2016, when the 24-month period ended. I obtained and completed the cancellation form and sent it to [Email Removed] on 10 Jan 2016. The debit order has not been stopped and I still continue to pay Telkom for non-service (as usual). I submitted a stop order at my bank, and reversed the transaction (I had to pay R50 for this at the bank), but the next month Telkom used a different debit order code and subtracted double the usual amount.<br> <br> I called Telkom \customer care\" (081180) and used the dysfunctional chat line several times, and several excuses-and-promises-to-follow-up later nothing happened. One popular excuse is Telkom tried to reach me to cancel the contract, but I was not available. Please! I want the contract to be cancelled, Telkom does not have to contact me again.<br> <br> Can someone competent at Telkom please stop my account ASAP and pay back the money for Feb and Mar?<br> I haven't used any data as the device (Samsung Tablet) stopped working unsurprisingly after 24 months.<br> "