Debit order not reversed after 2 months

<p>I took up the April special deal, but the agent could not give me a clear answer if I would have TelkomMobile covereage at the address supp**** and if, on this special, I will be able to roam on the Vodacom network. I followed up several times talking to different agents and their supervisors and I got conflicting information from them.</p> <p>I cancelled the order the following day.</p> <p>On 15 April I saw the debit order amount of R199 went off my account with reference 'Telkom8ta Ngc *0415' after which I again contacted Telkom. I was promised that the money would be refunded into my account after 21 days.</p> <p>More days later I received a call from a courier company wanting to deliver my Telkom order. I informed them that I cancelled the order and they should return the package.</p> <p>It is more than two months later and a refund has still not happened. I phoned Telkom again as well as chatting to an agent on the chat portal on the website. I have also sent an email to online sales without getting a response.</p> <p>I expect this payment be refunded into may account ASAP. as I did not receive anything in return.</p> <p>This experice will also deter me from future deating with Telkom mobile.</p>