Debit order not reflecting

I was debited by telkom on the 30th of September with an amount of R1077, till today a debit order that was taken by them is not reflecting on their side. I called the call centre they said I must wait working days, called the call centre after 7 working days and its still not reflecting. Now the new agent tells me a different story that it takes 14 working days, in this day and age they don't have communication with their collections department and my line is suspended now for both making calls and receiving. I can't receive but I played for service.