DEBIT ORDER NIGHTMARE responded but nothing done

I haven't had a response in 10 days after you said you are working on my query and failed to advise what steps I should take to make sure my query is being attended infact you ignored me like how your team leaders ignore my emails and on Resolver I have been asked the same questions by over 16 agents and they give me an excuse saying they are cant see my query I have to tell them again (RES ********** ) you service is disgusting I have ran out words but I promise this will get to Sipho Maseko's ears if it ****s me, this is no way to treat a client who has been loyal to you and has never defaulted though I had 3-4 contracts with you I still stuck with you when you still deducted extra funds from my account after I cancelled one of my contracts, to make matters worse I have done nothing wrong to even begin with.

Rejection 1. You deducted funds from my account after I had paid those funds 6 days in advance but on my debit date you still debited me so I reversed that with my bank and you charged me a rejection fee, and when I called to dispute you tell me its my fault as I should have paid 10 days in advance, when that is not even stated on any contract I signed, and if i was not supposed to pay during that period why wasn't there anything on your self service portal i used to pay you in advance stating that some were (i can read) but just accepted my payment.

Rejection 2. Rejection 2. I was charged the amount that included the rejection fee, since manager told me it was reversed, I returned debit order with my bank again, and I made manual payment that excluded the rejection fee (I need you to call up that call recording and tell that team leader who miss informed me to refund what he said was refunded which was not). then I get my July statement which now included two rejection fees. explain that????

i spoke to Samanther smith for 59:59 who told me calls cut at 59:59 and will call me back as soon as call cuts from her work station/desk but i waited for 15 minutes and there was no call back i called call centre again and all agents told me is that samanther is not at her desk i emailed her she only responded days later and ignored me for days again, i asked her numerous times for her send me the contract i signed stipulating that if i am paying in advance i must pay atleast 10 days before my debit order, and she has failed to do so, its been a month now and writing this im still waiting she keeps ignoring me, same as Tony Venter she also ignored me

FYI this is the first hellopeter complaint that i still await feedback on after 10 days you telling me you are working on it

Hi

I am beyond disappointed, words can never explain what you are putting me through

I have been calling to sort out this problem for a very long time but every time I call I always think telkom agents do not know what they are doing, sometime even team leaders particularly Toni Venter who ilhas since avoided my calls, and ignored my email, even after I told her that even if there's no feedback please advise on agreed time that atleast u still working on my case, but she ignores me.

I have been charged debit order rejection fees for you errors.

I terminated my contract on number ********** 243 in May and was finalized in June and final payment of R299.48 of which I paid it manually on you self service portal on the 14/06/2018, and even after you got my payment you still debited me the same amount on the 20/06/2018 (your mistake) so I reversed amount with my bank and you guys charged me a rejection fee of R202.

I took out a new contract in June ********** 658 and I was told I should pay manual for the first month since first debit was only going to be debited in July and also to avoid high premium being debited at one cent, so I paid R800 on the 20/06/2018 which you received. Then on the 20/07/2018 debited me R994.32 which includes 202 for debit order rejection (which I was not supposed to be charged) so I reversed with my bank again and made manual payment of (994.32 - 202=) R792 on the 28/07/2018, I spoke to ********** and asked for Toni Venter and she said Toni was done with her shift then asked for Toni's manager but was put through to a team leader still, and team leader told me 202.70 was reversed, and amount I needed to pay is R792 hence payment.

Now I get my July statement with total amount to be debit being +-R1000 there has been no extra usage my spending limittl was decreased to R1, and my contract is 599 so I'm being charged those 202x2 of which is not my fault to begin with, and now I'm getting an embarrassing message that I'm in areas with my account. I called and got ref numbernumber ********** 5, please sort this out I can't take it anymore.

Telkoms Response

Good day Mfundo Cele

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI **********

Regards

Gerard

Telkom Social Media Team

My Response: Hi so what is the next step from here

5 DAYS LATER

NO RESPONSE FROM TELKOM

My Response

Hi I'm still waiting for feedback, now you haven't debited me, I called and got through to one of many of your *********** staff, who doesn't doesn't know their job who told me I'll be debited today because "system was offline" and system is always offline more than online, when is this nightmare going to be solved, and Yall have the guts to hand me over, is this what Yall specialize in, making your clients suffer?

A DAY LATER

NO RESPONSE FROM TELKOM

My Response

its been 9 days since you responded what is happening Hi I'm still waiting for feedback, now you haven't debited me, I called and got through to one of many of your *********** staff, who doesn't doesn't know their job who told me I'll be debited today because "system was offline" and system is always offline more than online, when is this nightmare going to be solved, and Yall have the guts to hand me over, is this what Yall specialize in, making your clients suffer?