Debit Order Never Loaded, account suspended

On 18 December 2015 I spoke to Siswe at Telkom Call Centre and requested my account be moved to a debit order from December 2015. <br> I assumed all was done and left it only to get disconnected on 19 January 2016. My mistake was not checking the debit order came off, I have checked with my branch and no Telkom Debit order is loaded.<br> Now Im without internet, I made payment via EFT on 20 January 2016, but Telkom have not responded at all.<br> I would like the charge for reconnection to be reversed and my service to be reconnected immediately, I did my bit and thought by having a debit order I would do things right, now I must pay for someone at Telkom not soing their job. Very frustrating, my fiance is losing out on job searching while the internet is down, in this economy we'll never know if something passed him by.<br> I have previously only had good things to say aboout telkom & recommended them to all my friends and family, now Im not so sure.