Debit Order Hell!!!!!

I had app**** for an uncapped adsl line in April 2018, the technician that came out advised i would need to get an electrician to run new cabling underground as the cables are weak. Due to costs from the electrical quotes, i went into Telkom Musgrave and cancelled the adsl line and took a LTE-A modem. The sales person advised the adsl is cancelled and first debit will go off with a prorata amount.

Lo and behold 2 debits ran off my account. Upon returning from overseas, i went back into the branch and requested assistance with the billing error as another 2 debits were deducted. A case was logged and i was advised it will be sorted out. 5 case nos later, i still have no resolution and after numerous lengthy calls made to telkom for this matter.

As a result of continuous issues with Telkom, i contacted them on the 02/08/2019 and requsted my debit order to be removed as i will pay via eft, the agent advised i have to pay via debit order or else i have to pay 10 days before my debit date. I get paid on the last day of the month so that is impossible to do. I asked the agent should i change my debit order to the 15th of the month when would the debit deduct? I was advised Sept 15th, i asked the agent are you sure and the agent advised yes, all calls are recorded right......

10th August i received my new statement stating my debit order is going off on the 15th Aug, what the H.....I called Telkom again and advised the agent to change this and was told the call recording will be listened to and the debit order will still go off. i told them there is no way this should be the case as i was told differently.

On 15 August my debit order went off, i called Telkom again and was told the systems are being updated so there is nothing that can be done. I called my banker and reversed the debit as it was taken from my overdraft which costs me.

I called Telkom again at the end of August and had to go as far as speaking to 3 people each out ranking each other. I spoke to Zulpha who promised a resolution within 72hours. I paid Telkom via eft what was due at the end of Aug.

I have now received a new statement reflecting R 2,312.70, where is my PAYMENT? and why do i have to pay reversal charges of R 202.70 due to your agent's incompetence?

Please note, should a debit order go off again on the 15th, i will reverse it until the matter is resolved.

This has been hell since day 1.....let me not even get into the issue of missing DATA!!!!!!

Incredibly Furious