CVDW
Christo Van Der Westhuizen

1 reviews | Active since Dec 2010

28 Apr 2015, 10:01

Debit Order generated on 24th - Contract says 25th

Telkom generated a Debit order on my account on Friday 24th of April. This resulted in a Return Debit order and adding a bank charge of R115 on my account.<br> <br> This is breach of contract as the agreement signed between Telkom and myself clearly stipulates the date money is to be collected.<br> <br> Telkom is to generate this debit order again - THIS MONTH - Not any double payments at the end of May month<br> Telkom is to credit my mobile account with the amount of R115<br> <br> I will not be held responsible for any additional charges that might arise due to Telkom's incompetence

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Replies (1)
Telkom
Telkom's reply28 Apr 2015, 10:30
Official
Hello christovdw,

We acknowledge your query & sincerely apologize for any inconvenience caused.

We tried to contact you but the phone went to voice mail.

Please be advised that we have sent you an email & we await your response to assist you further.

Your social media reference number is SM106715.

Regards
William Letwaba
Social Media Team