CVDW
Christo Van Der Westhuizen
1 reviews | Active since Dec 2010
28 Apr 2015, 10:01
Debit Order generated on 24th - Contract says 25th
Telkom generated a Debit order on my account on Friday 24th of April. This resulted in a Return Debit order and adding a bank charge of R115 on my account.<br> <br> This is breach of contract as the agreement signed between Telkom and myself clearly stipulates the date money is to be collected.<br> <br> Telkom is to generate this debit order again - THIS MONTH - Not any double payments at the end of May month<br> Telkom is to credit my mobile account with the amount of R115<br> <br> I will not be held responsible for any additional charges that might arise due to Telkom's incompetence
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Replies (1)Telkom's replyOfficial
28 Apr 2015, 10:30Hello christovdw,
We acknowledge your query & sincerely apologize for any inconvenience caused.
We tried to contact you but the phone went to voice mail.
Please be advised that we have sent you an email & we await your response to assist you further.
Your social media reference number is SM106715.
Regards
William Letwaba
Social Media Team
We acknowledge your query & sincerely apologize for any inconvenience caused.
We tried to contact you but the phone went to voice mail.
Please be advised that we have sent you an email & we await your response to assist you further.
Your social media reference number is SM106715.
Regards
William Letwaba
Social Media Team
Telkom's reply28 Apr 2015, 10:30
Official
Hello christovdw,
We acknowledge your query & sincerely apologize for any inconvenience caused.
We tried to contact you but the phone went to voice mail.
Please be advised that we have sent you an email & we await your response to assist you further.
Your social media reference number is SM106715.
Regards
William Letwaba
Social Media Team
We acknowledge your query & sincerely apologize for any inconvenience caused.
We tried to contact you but the phone went to voice mail.
Please be advised that we have sent you an email & we await your response to assist you further.
Your social media reference number is SM106715.
Regards
William Letwaba
Social Media Team
