Debit order *****

For the past 3 months an unauthorized Telkom debit order has been going off my account in which I had to physically go into a Telkom branch as you dont find any joy or pleasure from trying to call . I have requested information and the debit orders to be stopped. I was informed someone bought items from Telkom using my account and personal details, I have provided a police affidavit stating that it is ***** and I no accounts with telkom. The consultant at Telkom said he will cancel however the debit orders are still going off! I am not sure firstly how was ID and verification done and this includes my signature for an account to be opened. This is a poor reflection of how staff are trained to be opening contracts ! or poor process that recklessly processes contracts without proper checks being done. This has negatively impacted my account with the unpaid charges, unpaid reflection each time I have to reverse the transaction effecting my credit scoring! and throughout the month I am getting charge a fee of 8.50c for something from telkom! . Since being at the Telkom more than a month ago no one has contacted me or provided me with feedback on the matter. This is really poor service from telkom .