Debit Order *****

<p>So I decided to aproach Telkom for a ADSL line recently which I severyly regret at the moment. When I talked to the sales team they told me I can add the Evening and Weekender option for R17pm additional. Big was my shock when I recieved the first account and they charged me R126 for this for the first month and a half. As this was not according to our agreement I contacted them to cancel this option. After being transfererred forwards and backwards between accounts and sales for exactly 10 times, the one lady decided to assist me. She filed a dispute and absolutely nothing came of this up intill now. </p> <p>This was the first issue, the second: Telkom decided to debit my bank account yesterday **********ly without my authorisation. When I took out the contract I reqeusted the fourth as the debit order date as I only recieve my salary at the end of the month. They debitted the full amount including the evening and weekender option which I canceled and they debitted my acount without funds in it which means I have to now pay the R190 in banking fees for the dishonered debit order which they refuse to reimburse. I never authorised a debit order at any stage for the 27th, I do not know who at Telkom did but this is ***** and will be dealt with as such through the relevent means.</p>