Debit order failure

I have a contract with Telkom for my cellphone and ever since I started, it has surely been a nightmare.

Telkom has failed to deduct the premiums ever since I joined , this month , they deducted around R20 for a premium that should be around R1400.

Today , what pushed me to write this review is the continuous *********** support from Maggie , who is in the social media team who clearly does not know how to de-escalate a situation, address someone In an appropriate manner when dealing with frustration and would rather go back and forth via DM on instagram.

I have been continuously asking for links so that I settle my own premiums because of the lack of support from the support team as well as the system in place to deduct my debit order each month.