Debit Order double charged
<p>My debit order went off on the 3rd of January 2017 a few days later on 09 January 2017 a second debit order for the same amount was charged. Not expecting the debit order there was not sufficient funds in my account and my bank charged me a penalty fee. I am also unable to get in to contact with telkom. After leaving my phone on the call centre line for 2 hours and online chat still waiting after 3 hours I have yet to speak to someone.</p> <p> </p> <p> </p>
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Telkom's replyOfficial
11 Jan 2017, 08:23Dear Customer,
Apologies for the inconvenience caused by the double debit for your Telkom service.
We are rectifying the error and the refund will reflect in your bank account within 24 to 72 hours.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2017, 08:23
Official
Dear Customer,
Apologies for the inconvenience caused by the double debit for your Telkom service.
We are rectifying the error and the refund will reflect in your bank account within 24 to 72 hours.
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
11 Jan 2017, 08:53I want to log a dispute as I PAID PENALTY FEES. I already contacted my bank and was informed due to telkom making the mistake TELKOM IS LIABLE for my penalty fees. So how would I go about laying a dispute to get my money back?
's update11 Jan 2017, 08:53
Reviewer Update
I want to log a dispute as I PAID PENALTY FEES. I already contacted my bank and was informed due to telkom making the mistake TELKOM IS LIABLE for my penalty fees. So how would I go about laying a dispute to get my money back?