Debit Order Dispute

I am very disappointed by the type of service i have received from Telkom . i have been a loyal customer for years now with no issues of paying my account .

I contacted their customer care 2 times , 1st time i enquirer it was about the debit order that ran on the last day of the month , the lady said to me i do not awe anything , she is not sure why i was debited , she asked me to send proof of the debit order message so she can investigate , she and i came to conclusion that i will reverse the debit order since i needed money to pay my other bills . I than did that but when i viewed my account it was way more than what i expected . I decided to again call the customer care and the lady advised that , i was charged extra because i made the EFT payment not less than the 10 days that was required .

I said to her , i was not aware of the 10 days , i have made payment like this way before and i never had an issue , besides i paid TELKOM early here not late why am i being charged , i asked her to assist me taking this extra cost back because i do not have money , she said there is nothing she can do . I than asked her to escalate my issue since she is unable to assist , i asked her to cc me when sending her email . She did that and till this date i have never heard anything from Ntuthuko Sikhumbuzo who my matter was referred to .

Now from a company big as Telkom surely customer service should be first priority . I would like for this matter to be attended to as i am closer to my payday again .

Londiwe