<p>THIS WAS THE ORIGINAL COMPLAIN: IT WAS IN DECEMBER</p> <p><br />I am out of options!! A magnetic tape debitorder has been going off from my bank since I don't know when!!! The last 4 months I have been hence and forth between Telkom and Absa and even my own bank FNB. Telkom's account devition keeps telling me that there are no deduction for the amount of R79 that is been made from their side. <br /> <br />I got the information from my bank account.<br />The Description says: Telkom SA ********** 95-0<br />The Transaction amount is R79 (but whether we cancel the debitorder and reverse the transaction this amount piles up, the last amount that was deducted on the 8th of December was R316!!<br />The Transaction description is: 5234<br />Description: Magtape Debit order<br />Category : Payment<br />Sub-category: Electronic payment<br /> <br />Customer Service information<br />Usercode 3941<br />User Name: Absau Bereau Services 1 User<br />Contact number: ( ********** 7)01<br /> <br />Can this problem please be resolved????? I am tired of people sending me to another place or person to do the work!!<br /> <br />I want this money to be reversed into my account. As according to me this is *****!!<br /> <br />Thank you<br />Jan Augustyn</p> <p> </p> <p> REPLY THAT WE GOT</p> <p>We got a reply from Telkom with a sms. Quite unprofessional. The sms asked us to send the debitorder</p> <p>details to ********** THIS EMAIL DOES NOT EXIST!!!!!! I am really loosing it this time. </p> <p> </p> <p>Can someone please assist in this matter??? </p> <p> </p> <p>THE LATEST REPLY</p> <p> </p> <p>They will attend to the matter urgently. They are sorry for the inconvenience. </p> <p> </p> <p>WE HEARD NOTHING EVER SINCE!!!!</p> <p> </p> <p>IF ANY DEDUCTIONS WILL BE MADE THIS MONTH WE ARE TAKING THIS MATTER FURTHER!!!</p>
Hi erna-augustyn,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi erna-augustyn,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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