Debit order debacle

<p>Telkom must be the worst company to deal with whn it comes to actual queries. In February my debit order did no go through for some reason, I phoned in and queried it only to be told that it shows on their system as paid and I should not warry. Well that monday I recevied a sms stating the account is in arrears and I need to go pay to avoid my service from being suspeneded. I did so, they then raised R200 for a debit order admin fee - I loged a dispute as it was not showing up on my bank statement as rejected or unpaid - only to be toled by the "profesional" disputes department lady that I need to pay the R200 as it was my fualt!! (Didn't even want to see my bank statement) Then latter in March I received a sms stating that R1400 will be deducted from my account, this was a shock as I only use it for internet and the package comes to just over R500. Again phoned in and spoke to the accounts, I was told that it is only R700 (R500 + R200 penalty) and the system made a mistake with the calculation becuse the balances was laying in the incorect periods. Guess what - they took R1400, phoned again demanding to speak to a manager and told her the whole story - even comunicated over email. I informed her that I will be reversing this debit as I can't wait weeks for a refund, and she promised I will be contacted by somone to sort out the dispute for the R200 and another R200 becuase I reversed the debit even though they made the mistake. Weeks latter everytime I ask the lady what is happening she just apologizes and says someone will contact me. This never happens and now it looks like she is just ignoring my emails. Now I have to pay R400 admin fee becuase of Telkom's highly trained staff... I am so tired of their incompentance...</p>