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elmo J
1 reviews | Active since May 2015
18 May 2015, 10:45
Debit order dates
I can never get hold of a consultant online when calling 10210 you hold forever!!! My account was debited on the wrong date and now i have to not only pay R90 penalty for a early debit order but struggle for hours at a time calling them to change my debit order date that is not set to the right date. My application i signed for at the store was the 20th of each month not the 15th. Worst service ever!! My Second contract decucts on the right time and date. But this one does not. I NEED THIS FIXED ASAP
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Telkom's replyOfficial
18 May 2015, 16:30Hello elmojacobs,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111452.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111452.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Best regards,
Telkom's reply18 May 2015, 16:30
Official
Hello elmojacobs,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111452.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM111452.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Best regards,