1 reviews | Active since Jun 2016
Debit order date
<p>My debit order was taken a day before the scheduled date which is the 25.Now my unpaid fee is not refunded and a force debit cannot be taken.</p> <p> </p> <p>Please advise as the call centre cannot assist</p>
Hi Rekha1
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Hi Rekha1
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Please provide feedback
Please provide feedback
Good day
I still have not received feedback.I called in spoke to Tumi Maponya advised that I must do a manual payment. This was not my error I only get paid on the 25th obviously I won't hv funds on the 24th and now this becomes my problem. Telkom refuses to assist with a force debit or double debit on my credit report it will now show late payment when this is not my error.I received a message that this will be reffered to legal if I don't make payment when I am requesting for it to be taken.the fact is this is telkom fault and nothinget is being done to correct this.disgusted by this service !
Good day
I still have not received feedback.I called in spoke to Tumi Maponya advised that I must do a manual payment. This was not my error I only get paid on the 25th obviously I won't hv funds on the 24th and now this becomes my problem. Telkom refuses to assist with a force debit or double debit on my credit report it will now show late payment when this is not my error.I received a message that this will be reffered to legal if I don't make payment when I am requesting for it to be taken.the fact is this is telkom fault and nothinget is being done to correct this.disgusted by this service !