Debit order changed without my permition

Item: Telkom
Rating: 1
Author: Zilungile S

i got a contract from telkom and somehow someone changed my debit order date from 15 of every month to 06 of every month. this has made to have to pay R200 extra every month due to their incompetency. i have contacted them and it seem that they is no action.

Helpful (0)

Replies (2)

Telkom's replyOfficial

25 Apr 2018, 09:52

Good day zilungile-shezi

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom's reply25 Apr 2018, 09:52

Official

Good day zilungile-shezi

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom's replyOfficial

07 Jun 2018, 11:22

Hi Zilungile ,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your Debit Order due date was the 5th of the month and is has already been changed to the 15th in April.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply07 Jun 2018, 11:22

Official

Hi Zilungile ,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your Debit Order due date was the 5th of the month and is has already been changed to the 15th in April.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,