DEBIT ORDER CHANGED

Good day,

Since I had no luck trying to contact the Customer Care number and no luck in store, I thought best to log a complaint here... My account is currently suspended over R218.00. Since I joined telkom and as per my contract my debit order was scheduled for the 1st of every month... So after my debit order did not go off the first month on the 1st I paid via EFT and everymonth thereafter. My payments take place between the 25th and 1st of every month. 5-10 days prior to the debit order date selected by Telkom. After a while I realised that I am being charged a debit order reversal fee... When Telkom took it upon themselves to move my debit order date to the 5th of every month WITHOUT MY KNOWLEDGE. Now I pay R200 more every month for my Wifi contract. In June we did not receive a statement (due to lockdown) and I paid the amount that I signed off on the contract for. They have suspended my line and NO ONE can assist. My Payment for June has not even been allocated!