Debit Order Blues

Ok so firstly the account is in my mothers name but I have full access to the account and I pay it.

Right.

For the past 6months Telkom havent debited my account and I have to take time out of my work to go and pay an account manually. So once I do that TELKOM charges me R202.73 extra because my debit didnt go off. Oh well now I have to pay for somethimg thats not my fault.

I asked the billing guys why it didnt go off and this Patricia Mokwena told me there wasnt enough money in the account (she confirmed that was the reason). So I sent her all my bank statements and highlighted the debit days, there was more than enough money in the account. So she just went quiet on me and "fixed" it secretly and confirmed again when I went to the store to find out the outcome that "DEBIT ORDER RE-INSTATED" . Its been 3months since then and I still have to make manual payments. THANKS FOR LYING!!!

Today... I paid my account last week Saturday already and I know it takes 3days for the payment to reflect which it did and only worked for a day. Today all my lines are suspended and Telkom says I owe them more money even tho I paid the FULL amount on the invoice they sent me. I spoke to the billing department to Nomkululeka and she cant tell me what's going either and the lies keep piling up. In the meantime my 3 ****** lines lay suspended even tho TELKOM got their money paid in full.

So thank you TELKOM for ruining my whole week with useless lies and "escalations".

Regards FIX MY ****** ACOOUNT