1 reviews | Active since Jun 2016

04 Jun 2016, 07:29

Debit order and invoice

<p>Telkom mobile has never gone smoothly a single month! I had to phone 4 times go in on two separate occasions to get the debit order date changed. Finally in May they got it right. But now this month they want to double bill me as the debit was never done from their side!! I phoned to get answers and no one can tell me whats going on, one man was able to see that they never did the debit from their side and that now this month i must pay double without any concent or warning from my side! Asked to speak to a manager and was put on hold for 10mins. Needess to say I am cancelling the contract and moving!</p>

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Replies (2)
Telkom
Telkom's reply05 Jun 2016, 13:20
Official

Hi doret-britz

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Best regards,

's update11 Jun 2016, 10:25
Reviewer Update

Hi Luleka,

It has been a week and still no help from telkom! I got a call in the week from Telkom hoping that it is somone that will assit, but just Telkom trying to sell me another deal!!!!!!

Closing a contact with Telkom seems to be impossible. I have stopped any payments untill the matter is resolved.

Regards

Doret