AS
Adam S

1 reviews | Active since Apr 2015

03 Nov 2015, 10:25

Debit order after cancellation

On the 28th September i asked to move my line. 2 weeks later when i called in they had just cancelled my contract (no lines in my new area) but on the 2nd November i still got debit.<br> Cant see how telkom can cancel my contract then still debit me.<br> <br> Have tried to phone but call center is always busy and can never get though.

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Replies (1)
Telkom
Telkom's reply03 Nov 2015, 11:10
Official
Hello AdamSmit87,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163760
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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