DEBIT ORDER ACCOUNTS!!!!

Good day

I have called the telkom helpline more than 20 times already trying to rectify a simple billing issue. I have three contracts with telkom. I insisted when i got my latest contract in July 2018 that I would like the latest contract to be debited from a different account, my FNB account. I specified this in the form I completed in the store as well. The other two contracts were to remain as debit orders on a Standard Bank account, as they had been in the past. I have even spoken to a manager who ensured me that the problem would be corrected for the September debit orders, but still this is not rectified.

I dont know what to do anymore and this is not the service I derserve from a service provider that I have supported for many years. I have been a loyal customer and never miss any payments and yet when I need assistance no one can rectify a simple instruction. I keep getting reference/case numbers and emails stating that my case has been closed when it is not fixed.

TERRIBLE!