Debit Order Abuse with terrible service

<p>I have a 5 gig data contract with Telkom. The agreed debit order amount is R107.50 that is capped, once the 5gig is reached the service is cut off.</p> <p> </p> <p>For roughly the past year, toward the end of the month the data is used up and cut off.</p> <p> </p> <p>In January this year they debited R607.50, saying the additional R500 was for data fees. I called in the call centre 3 times with over 2 hours airtime used, on my fourth call I spoke to Andrian the call centre manager, he gave me a reffernce number ********** 7 saying the money would be credited in 7 working days. Six weeks later still no refund, then Telkom decide in February to debit R204.87,on my fith call to Tony Venter the JHB call centre manager I was promised a phone call to resolve this,a week later still no phone call.</p> <p> </p> <p>Telkom has abused the right to debit order my account. I clearly stated that the contract is capped as I know how much the out of bundle rates are. There is no verbal or written allowance I gave to Telkom to charge me over the agreed amount, why has the data always been cut off before ?</p> <p> </p> <p>I have spent over 3 hours of airtime and been passed around from one person to the next, the worst service I have ever recieved and a blatant abuse of having access to debit my account.</p>