DEBIT ORDER

I had and existing debit order with Telkom,then during end of march I changed my banking details.I paid manually during april,and early may(05/05/2015) I called Telkom and furnished them with my new banking details for debit order date 20 every month.On the 20/05/2015 I was not debited and called and was advised that banking details were submiited late.The next month on the 20/06/2015 I was not debited still,I called the call centre and spoke to two team leaders in two different occasions by the name of Lusanda and Masesi.I went to the bank and paid manually.I then was promised debit to be succesful during month of july and august and still nothing was taken off.I called and was told that in arreas by collections department.my credit record has been ruined and I will further take this to credit ombuds and consmer ombuds.Someone in the debit order department failed and I gave a chane and they still didnt do anything about it.Im very irate. <br>