Debit Order

Good Day

I changed banking details on 6 February 2024. Went to a different branch to the one I normally visit. I was advised that they won't be able to debit on my new bank account because it has to be active for three months. Called the call centre, was advised to make a manual payment from the 19th February, to avoid penaly fees. Paid a manual EFT on 23 February. I receievd a sms today stating that my banking details has been updated and will be debited 29 February 2024. I already made payment, went to a branch to submit proof of payment as well as proof of banking details. The call centre, and two different stores have completely different store policies. I would like the non payment to be reversed she it be. and will be logging a dispute.