DEBIT ORDER

Good day I hope that you will be able to assist Telkom mobile running unauthorised debit orders from my FNB account , tried reversing them but unfortunately they keep on sending them through I have logged a complaint on their website and went to their Westgate store to lay a complaint At the store they promised that someone from head office will be in contact with me of which to date no one has bothered From their website mail they requested that I sent , proof of residence , affidavit , ID’s , Telkom mobile number , of which to me it does nt seem like they wanna come to the party I have again requested that they give a direct contact to no luck , seems like they giving unattended email address They sending me from pillar to post , I have to do the run arounds now , why is it that they can’t freeze the account whilst they investigating Meantime from my side as well I have requested that they provide me with the copy of the contract or authorisation to debit against my account as well “When signing the contract or upon receiving the phones (which in my case I have never received )one has to produce certain docs , why is that they can’t pull those docs I do understand that there might not be a physical contact signed however there’s audio recordings and other formats of contract , why is that they not willing to pull the files Regards Nico Ramadie ********** 871