1 reviews | Active since Nov 2016

03 Nov 2016, 10:31

Debit order

<p>I signed up for 8mb adsl line. After 2 months i received and sms stating i owe them over R2000. i sent an email asking what the reason for this was. a month later i received an sms i owe almost R3500. With hours of my time wasted someone was finally able to tell me that my debit order was too low. it was set at R200. why? i dont know... i payed what i owed. A few days after i apyed i received an sms stating i owe almost R900. I called telkom and said to them to fix this. This is not what i am supposed to pay per month. And a lady telkom told me it is my responsibility to ensure that telkom loads the correct debit order limit. i am so fed up with telkom. i should have listened when other warned me. this is bad customer service. bad bad bad. my account is in arrears again because still my debit order is too low. again... i give up. time to switch to mweb.</p>

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Replies (6)
Telkom
Telkom's reply03 Nov 2016, 13:27
Official

HI wilmari-van-den-berg

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply10 Nov 2016, 09:16
Official

Hello wilmari-van-den-berg

Thank you for contacting us and allowing us to investigate,as communicated the case has been resolved and will be closed

Regards

Celiwe

Telkom Social Team

Best regards,

's update10 Nov 2016, 22:03
Reviewer Update

My bill from last month was R856, R700 was deducted. My new statement indicates i owe R2287... i don't understand why. A lady is assisting me and will hopefully switch to mweb on monday. I cannot afford to pay this. So I am hoping that will get resolved as well. otherwise in 4 months i would have been paying over R6000. I am hoping this gets reversed and they pay me back what they promised. So far i am hopeful. Thank you. I will give 5stars once all is resolved.

's update05 Dec 2016, 13:42
Reviewer Update

Okay my line has been migrated. What happens now? Thank you for assisting me so far. I just want this settled and finished. hope to hear from you soon.

's update30 Dec 2016, 22:21
Reviewer Update

I haven't heard anything from Telkom yet regarding the money. My line has been successfully migrated. Please assist.

's update17 Jun 2017, 11:56
Reviewer Update

Thank you for resolving the matter.