Debit order

First thing first that never ever open any contract with Telkom mobile even they offer you something free.

I took WiFi contract with Telkom. It is almost a year now. The issue started from last month when I had some issues with my banking because someone was trying to debit big amount from my account so I stopped using the account for month so. I phoned all the companies who are doing debits in my account to inform them that I will deposit myself the monthly instalment in their accounts till this issue with my bank is resolved. Not one company had issue with this but than only Telkom. The agent advise me first no problem I can pay cash but debit order still go through but will bounce back unpaid. One thing he doesn't advise me that debit order will bounce back and I will be charged R200.94 rejection fee. I received my statement on the 7th and shows R200.94 rejection fee extra to be paid. I phoned again but no help (remember one person who don't know what he is doing Senzo Nhlatho) and at last I spoke to Palesa and that consultant tried to help me. She escalated my call to senior. The good part is senior person (Lerato Boleo) was same like Senzo. She is giving me rules but no solution. She tells me that I have to pay rejection fee and if this month again my debit order reverse than it will again R200.94 . And if I don't pay this amount my name will be on itc. I was requesting her again and again that I only can pay cash please don't submit debit order. But she says that it is rule we have to submit debit order or you must pay before 10 days of the debit order date. I requested again that I only receive money end of the month and how can I pay 10 days before the debit order date. She said she can't do anything.

Moral of the story no help from Telkom.